Email train operators now, demanding they keep open the ticket offices!

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Dear Transport Focus,

I am writing to you as a concerned passenger who is deeply worried by the recent announcement to close the remainder of train ticket offices across the network.

I recently took part in a survey by workers' rights network and platform, Organise, and I'd like to bring your attention to two reports which detail the deep concern of more than 60,000 people regarding the closure of ticket offices.

97% of people surveyed condemn the closures. We are almost unanimous in our feelings on this matter: for the safety and security of passengers, for the accessibility of train travel for elderly, disabled, and vulnerable people, and for the sake of thousands of jobs – ticket offices and well-staffed stations are absolutely essential.

Please take the time to read these people-powered reports, which include the experiences and insights of over 60,000 people who use and work on our railways:

Report One: https://organise-speakout.s3.eu-west-1.amazonaws.com/Don't+close+our+train+ticket+offices!-3.pdf

Report Two: https://organise-speakout.s3.eu-west-1.amazonaws.com/REPORT+TWO+Don't+close+our+train+ticket+offices!.pdf

Machines cannot replace human interaction and expertise in addressing passenger concerns. So I call on you to reverse the decision to close train ticket offices and listen to the voices of your employees and customers.

Here’s why people like me are supporting the campaign to keep our train ticket offices open:

"I experienced a hate crime once and being able to go to station staff and be reassured, listened and who called transport police was what made it all less gruesome.”

"I support people in wheelchairs with complex needs and learning disabilities. We need assistance regarding tickets and times as well as assistance getting on and off the trains. The staff are always helpful and some are even on first-name terms with our clients and have banter with them which enriches their day out. It makes them feel included in a world with enough barriers."

"I am a mature student and could only get the correct railcard for my status at a ticket office; I have also been left stranded on a long journey precisely because ticket offices were closed late at night and the information about supporting my onward journey was not passed on to a key station.”

Please take the time to read these reports, and let me know your response.

Yours sincerely,

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Email train operators now, demanding they keep open the ticket offices!

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