1,370
of 2,000 signatures
To Miki Kuusi, CEO of Deliveroo, and Roberto Gandolfo, CEO of Just Eat Takeaway.
I deliver food for a living. When the app sends me two orders on one trip, a "stacked" delivery, I get paid in full for the first drop and roughly half for the second. The customer doesn't get a discount for this: both deliveries are charged the full delivery fee. So the company collects twice, and I do the same amount of riding for less money.
And when that second order arrives slower and colder because I'm juggling two drops instead of one, it's me who gets the blame, the bad rating, the complaint, sometimes no tip, for a system I didn't design and can't opt out of. I lose money on the order, and I lose my rating over it.
On top of base pay that already comes out to as little as £50-80 for a twelve-hour shift, stacking is where we lose even more money, even though the customer is still paying the same price for delivery.
And when that second order arrives slower and colder because I'm juggling two drops instead of one, it's me who gets the blame, the bad rating, the complaint, sometimes no tip, for a system I didn't design and can't opt out of. I lose money on the order, and I lose my rating over it.
On top of base pay that already comes out to as little as £50-80 for a twelve-hour shift, stacking is where we lose even more money, even though the customer is still paying the same price for delivery.
Petition text
Guarantee full pay for every delivery in a stacked order, not just the first. If a customer is charged the full fee, the rider doing that drop should be paid the full rate for it too.
Stop cutting riders' pay on stacked deliveries
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Stop cutting riders' pay on stacked deliveries
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Stop cutting riders' pay on stacked deliveries
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