I've been an Amazon driver for quite a while now so I guess this makes me an inside man. Even if the driver is doing the deliveries correctly, the customers can still complain to Amazon and say they've not received their parcels...I know this because I've tried it once and I got the parcels and the money back. This is not right! We need to be heard and Amazon need to listen to their drivers.

Customers - before you claim to Amazon you've not received your parcels, make sure you know what your Amazon driver is going through to deliver your parcels safely because every complaint you make affects our work, our income and our families.